FAQ for the Ricoh ScanSnap

The ScanSnap is a compact and - in our opinion - smart document scanner made by Ricoh/Fujitsu PFU. It is ideally suited for handling everyday documents in a wide variety of paper sizes. Together with the "Office Manager DMS" and FineReader OCR, both of which come pre-installed, the ScanSnap comprises a turnkey, worry-free digital archiving package.

The current model line-up is as follows:

• iX2500, the desktop device for document archiving
• SV600 overhead scanner
• iX1300, mobile scanner for when you’re on the go

The ScanSnap operates as a stand-alone device. It is operated directly via the Scan button or through ScanSnap Manager. The device is not TWAIN or WIA-compatible and there is no TWAIN driver for the ScanSnap! Third-party applications, DMS and graphics programs cannot interface with the device in order to read in images. However, scanned files can be transferred to this applications.

Tip: Office Manager DMS features a special connection for archiving documents with ScanSnap.

ScanSnap is not recognized, the tray icon is crossed out in red

First, please check whether the device is turned on and the ADF paper chute is open. Also, double check that the USB cable is securely and correctly connected. Load the latest driver package. Close the ADF, wait fife seconds and open the paper chute.

Help programs are available to restore the connection:

1. Open the ScanSnap Manager program group on the Windows Start menu. For newer driver versions you will see an entry marked ScanSnap Support Tool – please run this tool.
2. A button labeled Restore is located near the top of the Restoring the ScanSnap connection section. Click the button.

For older drivers, e.g. S500 and S510, this tool is not on the Start menu.

1. In this case, open Windows Explorer and run the program SsDrvRepair-x64.exe. The program can be found e.g. in the folder "C:\Programme (x86)\PFU\ScanSnap\Driver\SsDrvRepair\".
2. Make sure that the ScanSnap is connected, then click the Execute button. A progress bar will appear, followed by a status message.

No. Normally you can fix this problem yourself. Increased frequency of double feeds indicates that the separation unit (pad assy) needs to be replaced. In the case of recurring paper jams, the pick roller should be replaced. Rubber parts wear out during operation and harden over time, and sliding paper can leave behind contaminants. Using the S1500 as an example, the feed roller is designed for 100,000 sheets and the separation unit for 50,000. The iX devices, which also use a roller for separation, have wear parts designed for 200,000 documents.

Before purchasing new spare parts, you can clean the rubber parts and try again. Also, pull the paper feed guide in the scanner’s lid all the way up so that documents can be freely pulled in. In our experience, the best way to resolve double feeds is to increase the pressure of the spring behind the separation rubber.

ScanSnap spare parts list

• iX2400/iX2500 Consumable Kit: CON-3860-200K
  1 pick roller and 1 brake roller. Lifetime 200,000 sheets.
• iX1400/iX500/iX1600 Consumable Kit: PA03656-0001
  1 pick roller and 1 brake roller. Lifetime 200,000 sheets or one year.
• S1500/N1800 Consumable Kit: CON-3586-013A, EAN 5032140200151
  1 pick roller and 2 pad assy. Lifetime 100,000 sheets or one year.
• S1500/N1800 pick roller gear white: PA03586-Y061, EAN 5711045092312
• S1500/N1800 pick roller gear black: PA03360-Y104, EAN 5704327896852

The shift+ctrl+space shortkey combination opens the ScanSnap Manager. This applies to the entire system and e.g. prevents the use of the same hotkey in Microsoft Word. To disable the key combination or re-enable it for other applications, please run "HotKeyDisable.exe" in the scanner driver’s program folder, e.g. "C:\Program Files (x86)\PFU\ScanSnap\Driver\HotKeyDisable.exe".

If you are using the old ScanSnap Manager: This is easy to do up to the iX1600, as the drivers are backward compatible. However, from iX2400/2500 onwards, only ScanSnap Home is supported.

Please use the following compatibility order. Install the leftmost possible driver from the following list:
iX1300 → iX1600 → SV600 → iX500 → S1100 → S1300 → S1500 → S510 → S500 → S300 → ScanSnap II → ScanSnap

Assuming that you previously only had a ScanSnap S300 and that now you’d like to use the newer iX1600 with the same PC, follow these steps: uninstall the S300 driver and install the newer driver 6.x for the iX1600. This now allows you to use both scanners, as well as any older models.

Driver can be downloaded from Ricoh. The easiest way to install updates is by using the command Help | Online Update in the pop-up menu .